Intercom export → dashboard
The inbox, measured.
Export conversations from Intercom, drop the CSV, and see the support picture — volume trend, response and resolution times, who carries the load, and how customers rated it.
Export conversations from Intercom, drop the CSV, and see the support picture — volume trend, response and resolution times, who carries the load, and how customers rated it.
Intercom's reports answer Intercom's questions. The export answers yours — cut volume, speed and ratings any way the columns allow, locally.
From Intercom's reports or inbox views, export the conversation data as CSV for your period.
Created-at drives the trend; first-response and time-to-close columns read as durations; Assignee, Status and Rating become breakdowns.
Conversations over time, response-time distributions, per-assignee workload and the ratings that resulted.
The weekly support review, from one export.
Conversations per day surface launch spikes and seasonal load before staffing pain does.
First-response and close-time histograms show the tail, not just the average — the tail is where churn lives.
Conversations per teammate, clickable — see whose queue the spike landed in.
Conversation metadata is parsed locally and never uploaded.