Sample data · CC0 / public domain
Sample support tickets CSV.
A help-desk export: ticket IDs, creation dates, channels, priorities, categories, first-response and resolution times, status and CSAT. The table behind every support dashboard.
Download
Grab a file — or generate a big one.
The small files are static downloads. The large ones are generated in your browser from the same fixed seed, so every copy of support-tickets-100000.csv on earth is byte-identical — reproducible test data with no 60 MB download.
→ Open this dataset in the dashboard builder · → Open in the CSV editor
Preview
First rows.
| ticket_id | created_date | channel | priority | category | first_response_min | resolution_min | status | satisfaction |
|---|---|---|---|---|---|---|---|---|
| T-50001 | 2024-01-01 | chat | high | billing | 315 | 4270 | closed | 5 |
| T-50002 | 2024-04-01 | phone | normal | billing | 114 | 2050 | solved | 4 |
| T-50003 | 2024-07-01 | normal | account access | 264 | 7661 | pending | 3 | |
| T-50004 | 2024-09-30 | low | bug report | 343 | 4962 | solved | 5 | |
| T-50005 | 2024-12-31 | chat | low | bug report | 131 | 1030 | solved | 3 |
| T-50006 | 2025-04-01 | web form | normal | how-to | 436 | 4708 | closed | 5 |
| T-50007 | 2025-07-01 | high | how-to | 208 | 338 | closed | 1 | |
| T-50008 | 2025-09-30 | low | integration | 244 | 409 | closed | 5 |
Schema
Columns.
| column | description |
|---|---|
ticket_id | Ticket number |
created_date | Created date |
channel | Intake channel |
priority | Priority |
category | Issue category |
first_response_min | Minutes to first response |
resolution_min | Minutes to resolution (≥ first response) |
status | Current status |
satisfaction | CSAT (1–5) |
About this dataset
What it models.
Priorities and statuses follow believable distributions (mostly normal priority, mostly solved), and resolution time always exceeds first-response time, so SLA math works.
CSAT is 1–5 with a realistic positive skew — good for satisfaction trend charts.
Good for: Support / SLA dashboards · Backlog and aging analysis · CSAT trend charts.
License: CC0 / public domain — use it anywhere, no attribution needed.
Common questions
- ·
Is resolution time always after first response?
Yes — resolution is generated as a multiple (1.5×–30×) of the first-response time, so SLA and aging calculations stay coherent.
- ·
What license is this under?
CC0 (public domain). Use it in tutorials, tests, courses, screenshots and products — no attribution required.
- ·
Is the data deterministic?
Yes — every size is generated from a fixed seed, so the same file is byte-identical for everyone, forever. Reproducible tests, stable teaching materials.
More sample data