Template · Support
The support queue, quantified.
A ticket export — created date, channel, priority, response times, status, satisfaction — becomes the team's ops view: volume, speed, mix and happiness on one screen.
A ticket export — created date, channel, priority, response times, status, satisfaction — becomes the team's ops view: volume, speed, mix and happiness on one screen.
No file to download, no software to install. Ship a CSV with these columns — exactly or approximately — and the dashboard assembles itself into this layout.
ticket_id · created_date · channel · priority · category · first_response_min · resolution_min · status · satisfaction
Column roles are detected automatically — money reads as money, dates as dates. One click re-roles anything it guesses wrong.
Reorder or remove panels, add charts with the composer, click any category to cross-filter, then share or export.
Loaded with the sample (or your file), the board assembles into:
Volume and CSAT KPIs
Tickets-over-time trend
Channel, priority and category breakdowns
Response and resolution time distributions